BookPhillyLimo.com

Privacy Policy

Last updated November 13, 2026

This Privacy Policy explains how BookPhillyLimo.com, a Chauffeur service operated by Narjes Transit LLC in Philadelphia, Pennsylvania ("we", "us"), collects, uses and shares information when you visit this website, book a ride, or call or text us.

Information We Collect

• Booking details. When you reserve a ride, you provide your name, phone number, email address, pickup and drop off locations, dates and times, flight or tail number, passenger count, luggage and any special requests. Online bookings are handled through our booking platform, Moovs, which processes this information, including payment details, on our behalf. We do not store full card numbers on this website.
• Calls and texts. When you call or text our official line, we receive your phone number and the content of your messages so we can respond and arrange your ride.
• Website and device information. Like most websites, our site and its hosting provider receive basic technical information such as your IP address, browser type, pages visited and the link or ad that brought you here.
• Cookies and similar technologies. With your consent, we use cookies and pixels described below.

How We Use Information

• To quote, confirm, schedule and complete your rides, including flight tracking and meeting you at the terminal or FBO.
• To contact you about your booking by phone, text or email.
• To manage corporate accounts, invoicing and payments.
• To measure and improve our website and advertising.
• To keep our service safe, prevent fraud and meet legal, insurance and regulatory obligations.

Text Message Ride Notifications

If you provide a mobile number with a booking, we may send text messages about that ride, such as your Chauffeur's name and car details ahead of pickup, a text when your Chauffeur is on the way and a text on arrival. These messages are transactional and are not used for marketing. Message and data rates may apply. You can reply STOP to opt out of text notifications at any time, or call us to change how we contact you. We do not sell or share your mobile number or text messaging consent with third parties for their marketing.

Cookies, Analytics and Advertising

We advertise on Meta (Facebook and Instagram) and Google. If you choose Accept in our cookie banner, this site loads the Meta Pixel and Google tags (Google Ads and related Google measurement tools). These tools use cookies and similar technologies to record visits and actions on this site, such as clicking Book, Call or Text, so we can measure how our ads perform and show our ads to people who have visited our site (retargeting) on Meta and Google services. Meta and Google may collect information such as your IP address, browser details and the pages you view, and may combine it with information they already hold about you, under their own privacy policies.

If you choose Decline, these advertising tools are not loaded. You can change your choice at any time with Cookie Settings at the bottom of our home page.

Our home page also shows current Philadelphia weather and local events from third party services (Open Meteo and Ticketmaster), which receive your IP address when that information loads.

Your Choices and How to Opt Out

• Use Cookie Settings on our home page to accept or decline advertising cookies.
• Adjust or clear cookies in your browser settings, or use your browser's private mode.
• Manage ad preferences in your Meta account at facebook.com/adpreferences and your Google account at myadcenter.google.com.
• Opt out of interest based advertising from participating companies at optout.aboutads.info and networkadvertising.org/choices.
• Reply STOP to any ride notification text to stop text messages.

How We Share Information

We do not sell your personal information. We share information only as needed to run our service:

• With your Chauffeur, so they can complete your ride.
• With service providers who work on our behalf, such as our booking and payment platform, phone and text providers, website hosting and, with your consent, Meta and Google for ad measurement.
• With your company, if you ride under a corporate account, for booking and billing.
• With airports, FBOs or venues when required to arrange a pickup.
• When required by law, by the Philadelphia Parking Authority or other regulators, by our insurers, or to protect the safety and rights of our passengers, Chauffeurs and business.

Data Retention

We keep booking and trip records for as long as needed to provide our service, handle billing and meet legal, tax, insurance and regulatory requirements. Trip and payment records are generally kept for the period required by tax and regulatory rules. Call and text records are kept for as long as needed to serve you and then deleted on a routine basis. Advertising cookies expire according to the settings of Meta and Google, and you can clear them at any time in your browser.

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. Rides for minors must be booked by a parent, guardian or responsible adult.

Your Rights

Depending on where you live, you may have the right to ask what personal information we hold about you, to correct it, to delete it, or to opt out of targeted advertising. To make a request, call or text us at the number below. We will verify your request and respond within the time required by applicable law.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact Us

BookPhillyLimo.com, operated by Narjes Transit LLC, Philadelphia, Pennsylvania.
Call or text (215) 416-7188.